Frequently Asked Questions

Everything you need to know about your Vitamasques journey.

Are Vitamasques products cruelty-free and vegan?

Yes, we are proudly cruelty-free. Most of our range is also 100% vegan, utilizing clean, plant-based formulations to deliver high-performance skincare without harming animals.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the UK and 7-14 days internationally. We offer free standard delivery on all orders over £30.

Can I return a product if I am not satisfied?

We offer a 30-day return policy for unopened and unused products. If you experience an issue with your order, please contact our support team with your order number to initiate a return or exchange.

Are your sheet masks biodegradable?

Sustainability is a core value for us. We have transitioned many of our sheet masks to biodegradable materials and are actively working toward making our entire range eco-friendly.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know which mask is right for my skin type?

Each product page features a 'Best For' section. Generally, our Hyaluronic ranges are best for dry skin, while our Charcoal and Tea Tree options are ideal for oily or acne-prone skin.